![]() ![]() You can find these steps along with other information that may be helpful, here: Resolve issues between iCloud for Windows or iTunes and third-party security software - Apple Support (English) You see "Your setup couldn't start because your username or password is incorrect" or "Your setup couldn't be started because the iCloud server stopped responding.".You see "Verification Failed: An unknown error occurred" or "An error occurred during authentication.If your security software is causing an issue with iCloud for Windows Sometimes, you might see a numeric error message when you sync, update, back up, or restore your device. Security software created by companies other than Apple can prevent iCloud for Windows or iTunes from connecting to Apple servers or to devices. ![]() "How to tell if your security software might be causing an issue The following steps address what you're describing specifically, and should provide a solution: ![]()
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